Terms & Conditions
Last updated: August 4, 2026
Welcome to PayWallet Private Limited ("PayWallet", "we", "us"). These Terms & Conditions govern your use of the PayWallet mobile application and every service offered through it. By creating an account or using the app you agree to these Terms.
1. Acceptance of these terms
By registering or using our services you confirm that you will follow these Terms, comply with applicable laws and regulations, provide accurate and complete information, and are at least 18 years old (or use the service under guardian supervision). If you do not agree, please do not use the platform.
2. Services we provide
In line with the objects set out in our Memorandum and Articles of Association, PayWallet offers:
- UPI payments — send and receive money through UPI rails (rolling out; availability may vary while activation completes).
- BBPS bill payments & recharges — mobile, DTH, electricity, gas, water, FASTag, credit-card bills and other Bharat BillPay categories (activating in phases).
- V Mart (Village Mart) — rural retail commerce: product browsing, ordering and delivery services.
- PayWallet Manpower — staffing and workforce services connecting workers with verified opportunities.
- Education & community development — digital services supporting Chowthan Model Schools and community initiatives.
- Agricultural & rural development programs — initiatives serving rural communities.
Individual services may require additional verification, may carry their own terms shown at the point of use, and may be introduced, modified or withdrawn in phases.
3. Your account & KYC
You are responsible for keeping your login, MPIN and device secure. Certain services require identity verification (KYC), including PAN, Aadhaar or face verification. You agree to provide true documents and to complete daily face verification where your role requires it. We may suspend accounts that fail verification or show suspicious activity.
4. Fees & charges
Applicable fees, service charges and taxes (including the platform fee on transfers and the tax on investment funding from own funds) are shown in the app before you confirm a transaction. Completing a transaction means you accept the charges displayed.
5. Transactions & refunds
Completed wallet and payment transactions are generally irreversible. Failed or rejected transactions are refunded to your wallet, and every refund appears as its own ledger entry. Withdrawals may require review and can take up to 48 hours during maintenance windows. For disputes, raise a ticket through Help & Support with the transaction reference.
6. Acceptable use
You must not use PayWallet for unlawful activity, fraud, money laundering, impersonation, or attempts to interfere with the platform's security or other users' accounts. We may suspend or terminate accounts that breach this section and report unlawful activity to authorities.
No gambling. PayWallet stands firmly against real-money gambling and betting. We do not support, promote or encourage such services in any form. To protect our users, the app checks your device for known real-money gambling and betting applications and blocks access to PayWallet while any of them remain installed. Attempting to bypass this protection is a breach of these Terms.
7. Intellectual property
The PayWallet name, logo, illustrations, app design and content are the property of PayWallet Private Limited. You may not copy, modify or distribute them without written permission.
8. Third-party services
Some services (payment processing, bill payment networks, KYC verification, travel and gift-card partners) are fulfilled with third-party providers. Their processing is subject to their own terms; we choose providers with care but are not responsible for their independent acts.
9. Limitation of liability
To the maximum extent permitted by law, PayWallet is not liable for indirect or consequential losses, or for delays caused by events beyond our reasonable control (network outages, banking-system downtime, regulatory action). Our aggregate liability for any claim is limited to the value of the transaction giving rise to it.
10. Termination
You may stop using the service or request account deletion from Settings at any time. We may suspend or close accounts that violate these Terms. Balances in closed accounts are settled per applicable law after outstanding dues and verification.
11. Changes to these terms
We may update these Terms as services grow (for example as UPI and BBPS activate fully). The latest version is always available in the app; continued use after an update means you accept the revised Terms.
12. Governing law & grievances
These Terms are governed by the laws of India. For complaints or grievances, contact our support team via Help & Support in the app or write to contact@paywalletupi.com. We aim to acknowledge grievances within 48 hours.